COVID 19 – Terms & Conditions



  • I do not have covid-19 symptoms at the time of the class / one to one training sessions
  • No one in my family has covid-19 symptoms at the time of the class / one to one training session
  • I have not returned from any country on the governments list of those that require quarantine
  • If I have symptoms within 3 days of our class / one to one training session, I will contact you to let you know

Test and Trace

  • I am required by law to keep a record of all visitors to my studio and attendees at classes for the purpose of contact tracing
  • I am required to keep a log of your name, telephone number, dates of visits and arrival and departure times
  • As per government guidelines I may be required to report everyone I have been in contact with in the last 21 days to the NHS test and trace service
  • I am also required to provide this information to the NHS test and trace service:
    • If requested by them
    • If after your session I display Covid-19 symptoms
    • If you have contacted me to let me know you have symptoms

Social Distancing

  • Social distancing rules as per government guidelines will be in place for both indoor and outdoor sessions
  • On occasions, for sessions taking place in the studio, it may be necessary to reduce the distance to 1m in line with government guidelines when the 2m distance is not viable.

Equipment, Cleaning and Ventilation

    • I will ensure that the studio and all equipment is thoroughly cleaned according to the cleaning checklist in between clients
    • Appointments are well spaced out to enable me to carry out a thorough clean between clients
    • Where possible internal doors and windows to the studio will be kept open to ensure the room is well ventilated
    • You will be allocated your own equipment for the duration of the session which will be thoroughly cleaned after use.



    Arriving at the studio

    • Please do not arrive early for your appointment as there is no waiting area.
    • Please do not come to the studio if you have any of the following symptoms: high temperature or fever; new or continuous cough; change in or loss of smell and/or taste. 
    • Please use the hand sanitiser provided on entry and exit of the studio.
    • Please only bring essential items needed for the session.

    Arriving and Departing at an outdoor venue

    • To meet at the designated meeting point only
    • To maintain the required social distance between yourself and other class members
    • To be courteous to members of public, keeping a safe distance and standing to one side to allow public to pass safely if required

    Symptoms & Risk Factors

    • You will not attend any face-to-face sessions if you, anyone in your household, or anyone you have been in contact with is showing symptoms of Covid-19 in the last 14 days. You will be required to obtain a test before face-to-face sessions can commence. Please note that one-to-one sessions will be conducted virtually until the test results are available.
    • If you have Covid-19 symptoms within 3 days of attending a face-to-face session, please let me know.
    • It is your responsibility to let me know if you fall within the extremely vulnerable or clinically (moderate risk) vulnerable categories as defined by the government.



    Covid 19 Symptoms

    • Should you have any symptoms of Covid 19 and therefore not be able to attend a class, this will be classed as an absence as per any other absence due to illness, therefore, refunds are not provided and the session will be forfeited.
    • Should Jen Wilson Fitness not be able to run a class due to Covid 19 Symptoms, this will be classed as absence as per any other absence due to illness. Refunds will not be provided but your session will be carried over to use on an alternative date and time as decided by Jen Wilson Fitness.
    • Should you be unable to attend a 1-2-1 personal training session due to having symptoms of Covid 19, this will be classed as an absence as per any other absence and the session will be forfeited unless you have provided the required notice to cancel as per the terms and conditions.

    Future Lockdown Restrictions / Self Isolation

    • In the event of any further lockdown restrictions as imposed by the Government, refunds for paid sessions will not be available. Any outstanding classes already paid for will be delivered live online via zoom. 
    • Should you, or Jen Wilson Fitness be required to self isolate (as a precuationary measure), sessions will move online with immediate effect and will continue online until the end of the self isolation period. Refunds are not available and you are not able to carry sessions over until the end of the isolation period. All sessions will be delivered via Zoom.
    • Should cases of coronavirus start / continue to rise again, Jen Wilson Fitness may make the decision to move all 1-2-1 sessions online at short notice. You will be advised of this and links to join the sessions via zoom will be sent out to you.