COVID 19 – Terms & Conditions

MY RESPONSIBILITY TO YOU

Symptoms

  • I will not attend any face-to-face sessions if I have any symptoms of Covid 19.
  • Face to face sessions will not resume until I have received either a negative test or completed the necessary self-isolation period should I test positive.
  • If symptoms are mild and I feel well enough, then one to one sessions will continue via zoom until either a negative test is received or I have completed the necessary self-isolation period should I test positive.

Social Distancing

Although there are no longer any legal requirements for social distancing, I encourage you to keep your distance from each other, especially if you have not received your vaccine.

Equipment, Cleaning and Ventilation

  • I will ensure that the studio and all equipment is thoroughly cleaned according to the cleaning checklist in between clients.
  • Appointments are well spaced out to enable me to carry out a thorough clean between clients.
  • Where possible internal doors and windows to the studio will be kept open to ensure the room is well ventilated.
  • You will be allocated your own equipment for the duration of the session which will be thoroughly cleaned after use.

YOUR RESPONSIBILITY TO ME

Self Assessment

Before attending any classes or sessions you are required to self assess for COVID-19 symptoms (a high temperature; a new, continuous cough; a loss of, or change to sense of smell or taste). If you have one or more of these symptoms (even if they are mild), you should not to attend any face-to-face sessions and follow the NHS guidance on testing and self-isolation.

Informed Decisions

Before attending any face-to-face sessions, you should consider your own health and circumstances (for example, if you are not yet double-vaccinated or live with somebody at higher risk of serious illness from COVID-19), and make an informed choice about whether you wish to participate.

Self Isolation

You should not take part in any face-to-face sessions if you need to self-isolate (for example, because you have tested positive or are asked to self-isolate by NHS Test and Trace).

You should not attend any face-to-face sessions if you are displaying any COVID-19 symptoms (a high temperature; a new, continuous cough; a loss of, or change to, their sense of smell or taste) even is the symptoms are mild. You can find out more information on self-isolation guidance here: https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-treatment/when-to-self-isolate-and-what-to-do/

Arriving at the studio / class 

  • Please use the hand sanitiser provided on entry and exit of the studio.
  • Please only bring essential items needed for the session.

Arriving and Departing at an outdoor venue

  • To meet at the designated meeting point only.
  • To maintain social distancing between yourself and other class members.
  • To be courteous to members of public, keeping a safe distance and standing to one side to allow public to pass safely if required.

CANCELLATIONS / REFUNDS 

Covid 19 Symptoms

  • Should you have any symptoms of Covid 19 and therefore not be able to attend a class, this will be classed as an absence as per any other absence due to illness, therefore, refunds are not provided and the session will be forfeited.
  • If you are not able to attend a class whilst waiting for the results of a Covid test, this will be classed as an absence as per any other absence due to illness, therefore, refunds are not provided and the session will be forfeited.
  • Should Jen Wilson Fitness not be able to run a class due to Covid 19 Symptoms / or whilst waiting for test results, this will be classed as absence as per any other absence due to illness. Refunds will not be provided but your session will be carried over to use on an alternative date and time as decided by Jen Wilson Fitness.
  • Should you not be unable to attend a 1-2-1 personal training session due to having symptoms of Covid 19, this will be classed as an absence as per any other absence and the session will be forfeited unless you have provided the required notice to cancel as per the terms and conditions.
  • Please note that one-to-one sessions will be conducted virtually until the test results are available.

    Future Lockdown Restrictions / Self Isolation

    • In the event of any further lockdown restrictions as imposed by the Government, refunds for paid sessions will not be available. Any outstanding classes already paid for will be delivered live online via zoom. 
    • Should you, or Jen Wilson Fitness be required to self isolate (as a precuationary measure), sessions will move online with immediate effect and will continue online until the end of the self isolation period. Refunds are not available and you are not able to carry sessions over until the end of the isolation period. All sessions will be delivered via Zoom.
    • Should cases of coronavirus start / continue to rise again, Jen Wilson Fitness may make the decision to move all 1-2-1 sessions online at short notice. You will be advised of this and links to join the sessions via zoom will be sent out to you.